← Customers

Jerónimo Martins

Production50At risk

Started — · jose@noxus.ai · last activity 2d ago

Linear Granola
No start date, so neither commitment is being measured — this account’s “0 missed” means nobody is counting, not that nothing is late.

Where this stands

vicente@noxus.ai · 2d ago

Status: The project is focused on stabilizing the 'Shopping Price Research & Scraping Engine (JMA)' use case, which is blocked on an internal dependency. Work is underway to move the related cookie refresh process to JM's infrastructure.
Shipped (last 7 days):

  • Fixed a bug where a lost plugin worker killed scheduled runs (DEP-379).
  • Investigated the cause of plugin worker loss at 6 execution slots (DEP-527).

In progress:

  • Rotate the three plugin accounts (DEP-529), due 2026-10-21.
  • Move the Makro cookie refresh to JM infrastructure (DEP-530), due 2026-10-23.
  • Decide how JM's Makro job will get cookies into the plugin (DEP-539), due 2026-10-26.
  • Deliver the full end-to-end Shopping plugin (DEP-218).

Blocked:

  • The 'Shopping Price Research & Scraping Engine (JMA)' use case is blocked on Miguel Marques (Noxus) to deliver the full plugin (DEP-218).

Next milestone:

  • Advance the 'Shopping Price Research & Scraping Engine (JMA)' use case (63% complete), no date agreed.

Auto-updated from Linear on 2026-10-23.

Relationship

Linked deployments2 linked
Jeronimo MartinsdeployedJerónimo Martinssaas

Health

50At risk
Baseline estimate100
Licence near capacity (50k ops, ~90% used) (medium risk)-5
Organisational friction — no JM-side project manager (medium risk)-5
Blocked: Full plugin working for Shopping (overdue)-16
3 breached track SLAs-24
Effective health50

Estimate set 14d ago by vicente@noxus.ai

Commitments

counted from the start date
Functional deploymentno start date
First use case liveno start date
Deploy within (days)
Live within (days)

Deployments

Current cycle · all on 1.10.1 · 1 behind

DeploymentVersionAI OpsCapacityMoMOverageToken $Tenants
Jeronimo Martinsdeployed1.10.13d behind2K4.3%-72.7%—$4.032
Jerónimo Martinssaas—0unlimited————
Total2K—$4.03

Next actions

Nothing outstanding on our side.

No actions recorded.

Blocked on

1 open · 1 past the date we needed them by

Full plugin working for ShoppinghighUsoverdue

[Linear DEP-218 · 82395387] Delivery of the Shopping Price Research & Scraping Engine (JMA) use case.

Waiting on Miguel Marques · Shopping Price Research & Scraping Engine (JMA) · raised 28 Aug 2026 (59d ago) · needed by 13 Oct 2026

Unpaid invoices (Dec, Feb) — status to confirmhighCustomer

As of March 2026 Noxus had received no payment since December; December and February invoices unpaid while JMA demanded more effort on Shopping. Status since March unknown — confirm and resolve if settled.

Nobody named · raised 27 Aug 2026 (60d ago)

GCP storage connector needs machine-identity auth (feature request)highUs

JM's security blueprint prohibits static credentials; Noxus must implement SDK-based / machine-identity auth for the GCP/S3 storage connector. Feature request sent 12 Aug, response pending.

Waiting on Rui Santos · raised 27 Aug 2026 (60d ago)

LLM DPA agreements (Google / Azure) pendingmediumCustomer

LLM DPA agreements with Google/Azure still unresolved; Claude in JMA workspace needs a separate Google Cloud contract.

Waiting on Nino Torres · raised 27 Aug 2026 (60d ago)

No internal project owner for Contract AuditmediumCustomer

Rita couldn't get internal sign-off — "refusal to pay without clear ownership" of the Contract Audit track.

Waiting on Giuliana Veronese · Trade Contract Audit / Contract Analysis (Recheio) · raised 27 Aug 2026 (60d ago)

MCP instability in Contract Audit POCmediumUs

SSL errors and spontaneous MCP disconnections in the Contract Audit POC; teams "afraid to present" because of unreliability.

Nobody named · Trade Contract Audit / Contract Analysis (Recheio) · raised 27 Aug 2026 (60d ago)

Tracks

Use cases, infra deployment and process transformation — each with its own stage timeline and SLA

GCP self-hosted deployment (Cloud Run)Infra deploymentin production

Self-hosted deployment on JM's GCP (Notion: Cloud Run, owner Lourenço). Azure AD SSO configured; role mapping (all users as owner) being corrected. Cloud NAT Gateway recommended for egress instability. Plus a SaaS workspace for JMA.

In Production since 27 Aug 2026
Shopping Price Research & Scraping Engine (JMA)Use casein production

JMA (Agroalimentar). Weekly wholesale/retail price scraping + ad-hoc web research, output into the Shopping Builder Excel with price deconstruction. Live, but contested: March 2026 JMA demanded stabilisation (fewer retailers/SKUs per business area, log-error correction loop, closed search-term library, separate web-research DB) and refused to consider the work complete. Notion: "Waiting feedback", refactoring into segmented flows agreed 15 Jan. Web-research component handed to Manuel Santos + JMA IT.

In Live since 27 Aug 2026Champion: Manuel Santos, Operational lead (JMA)
Product Label Translations (JM GA)Use casein production

JM Global Apps. Automated product-label translation for regulatory/linguistic compliance across markets. In production since Nov 2025. Notion owner José Freitas.

In Live since 27 Aug 2026
Trade Contract Audit / Contract Analysis (Recheio)Use case39d over

Recheio / JM Auditoria. Signature validation and OCR on trade contracts. Notion: "In Production — a ser testado" (Nov 2025); Granola: POC still in progress, hampered by MCP instability (SSL errors, disconnections) and lack of an internal project owner willing to sign off/pay. Team: Gonçalo Borges, Frederico Machado, Rodrigo Machado.

In UAT since 27 Aug 2026stage: 39d overto production: 60d leftChampion: Gonçalo Borges, POC lead (Recheio)
Product Spec / Label Symbol Extraction (JMA)Use case30d over

JMA. Extract label symbols from product-spec PDFs. Team: André Rouiller, Filipe Carapinha.

In In development since 27 Aug 2026stage: 30d overto production: 60d left
Identity Management (Azure AD automation)Use casedropped

IT. Azure AD group automation. Team: Duarte Gaspar, Bruno Vasquez.

In In development since 27 Aug 2026
Non-Conformity / Customer Support (GoContact + SAP)Use casedropped

Trivalor/JM. Non-conformity and customer-support handling with GoContact + SAP integration. MVP scoped. Team: Manuel Santos, Frederico Machado.

In In development since 27 Aug 2026
Customer Service / Complaints (Pingo Doce)Use case46d over

Pingo Doce customer service / complaints — exploring with Daniel Vieira and Rita Marçal.

In Idea since 27 Aug 2026stage: 46d overto production: 60d left
Job Matching Agent (JMH)Use casedropped

JMH. Notion status "Blocked" — a meeting with Colombia to be scheduled to assess usefulness on their side. Paused.

In Idea since 27 Aug 2026

Key people

10 active

Giuliana VeroneseChampionprimary

Internal coordinator across JM workstreams

Drives urgency, manages internal politics, connects Noxus to teams. Pushing the Colombia hackathon; needs to convince directors and align with Pedro Miravais.

Nino TorresSponsor

Senior stakeholder — LLM contracts / strategy

Slow to respond on LLM DPA agreements with Google/Azure.

Pedro MiravaisSponsor

Senior stakeholder — strategic decisions

Giuliana needs his alignment for the Colombia hackathon.

Bruno Alexandre VasquezTechnical

IT / infrastructure

Handles SSO, user access, model providers.

Duarte GasparTechnical

IT — Azure AD / identity management

Rui SantosTechnical

Infrastructure / architecture (Recheio)

Raised the GCP machine-identity auth requirement (with Martim Claudino, Filipe Futuro).

Manuel SantosEnd user

Operational lead — Shopping & Non-Conformity (JMA)

Took over the web-research component with JMA IT.

Daniel VieiraEnd user

Pingo Doce customer service

Exploring complaints / customer-service use case with Rita Marçal.

Frederico MachadoEnd user

Contract Audit & Non-Conformity

Gonçalo BorgesEnd user

Contract Audit POC lead (Recheio)

Tickets

1 open of 4 · 1 missed SLA · 100% met

1
Open
3
Closed
3
Within SLA
1
Missed SLA
0
At risk
DEV-2370Set Secret node: write a workspace secret from a V2 flowmissed SLATodoandre@noxus.ai

Risks

What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.

medium

Licence near capacity (50k ops, ~90% used)

50,000 AI Operations licence was ~90% used by Feb 2026 with Daniel's and Filipe's teams not yet in production — overage or throttling likely as they onboard.

Mitigation: Check current usage via get_usage; open a capacity upsell before teams go live.

jose@noxus.ai · logged 2mo ago

medium

Organisational friction — no JM-side project manager

Leadership changes (Pingo Doce), ego dynamics and no JM-side project manager have slowed adoption; Contract Audit stalled partly on unclear cost ownership.

Mitigation: Push for a named JM project owner per track; keep Giuliana as coordinator.

jose@noxus.ai · logged 2mo ago

Meeting notes

Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.

No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.

Decks & documents

Everything we have sent this customer. Links only — the file stays where it lives.

Nothing attached yet.

Notes

Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.

⌘↵ to save

No notes yet.

Penalties

Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.

No penalties logged.

Timeline

Stage transitions, newest first

27 Aug 2026Job Matching Agent (JMH)started at Ideavia MCP jose@noxus.ai
27 Aug 2026Customer Service / Complaints (Pingo Doce)started at Ideavia MCP jose@noxus.ai
27 Aug 2026Non-Conformity / Customer Support (GoContact + SAP)started at In developmentvia MCP jose@noxus.ai
27 Aug 2026Identity Management (Azure AD automation)started at In developmentvia MCP jose@noxus.ai
27 Aug 2026Product Spec / Label Symbol Extraction (JMA)started at In developmentvia MCP jose@noxus.ai
27 Aug 2026Trade Contract Audit / Contract Analysis (Recheio)started at UATvia MCP jose@noxus.ai
27 Aug 2026Product Label Translations (JM GA)started at Livevia MCP jose@noxus.ai
27 Aug 2026Shopping Price Research & Scraping Engine (JMA)started at Livevia MCP jose@noxus.ai
27 Aug 2026GCP self-hosted deployment (Cloud Run)started at Productionvia MCP jose@noxus.ai