Status: The SofIA use case is live and ClassifAI is in development. The infrastructure and Editor v2 tracks have not started development work.
Shipped (last 7 days):
In progress:
Blocked:
Next milestone: Use case · ClassifAI, email classification & routing (no date agreed).
Auto-updated from Linear on 2026-10-25.
Estimate set 14d ago by vicente@noxus.ai
Changes to these commitments
| Deployment | Version | AI Ops | Capacity | MoM | Overage | Token $ | Tenants |
|---|---|---|---|---|---|---|---|
| Santander CC - DEVdeployed | 1.1.143d behind | 0 | 0% | — | — | — | — |
| Santander GLOBAL - PRE IIdeployed | 1.10.43d behind | 10 | 0% | -97.6% | — | $0.13 | 11 |
| Santander Global - CERTdeployed | 10c78fb-20260316T2242393d behind | 0 | 0% | — | — | — | — |
| Santander Global - CERT IIdeployed | 1.1.263d behind | 0 | 0% | — | — | — | — |
| Santander Global - DEVdeployed | 1.10.13d behind | 58K | 5.8% | +363.2% | — | $637.44 | 2 |
| Santander Global - PRE PRODdeployed | 1.1.173d behind | 0 | 0% | — | — | — | — |
| Santander PT - DEVdeployed | 1.9.43d behind | 456K | 4.6% | +26.2% | — | $542.73 | 3 |
| Santander PT - PREdeployed | 1.9.43d behind | 303K | 3% | +30.7% | — | $179.50 | 3 |
| Santander PT - PRODdeployed | 1.9.43d behind | 252K | 2.5% | +19.5% | — | $402.82 | 2 |
| Santander SCF - Devdeployed | ee0e075-20260415T0741493d behind | 0 | 0% | — | — | — | — |
| Santander SCF - Dev IIdeployed | 7ffaafc-20260414T1227233d behind | 0 | 0% | — | — | — | — |
| Santander UK - DEVdeployed | 1.1.263d behind | 0 | 0% | — | — | — | — |
| Santander US - DEVdeployed | 1.1.343d behind | 0 | 0% | — | — | — | — |
| Santander Wealth - DEVdeployed | de151ad-20260312T1144103d behind | 0 | 0% | — | — | — | — |
| Total | 1.1M | — | $1,762.62 |
1 open
Need to talk with Santander about case management and tables.
jose@noxus.ai · no date
3 open · 1 past the date we needed them by
[Linear DEP-352 · 0a1e0050] Unblocks the SofIA production promotion.
Waiting on Juan · raised 11 Oct 2026 (15d ago) · needed by 21 Oct 2026
ClassifAI needs OData table-read services published by Ricardo Perleques.
Waiting on Ricardo Perleques · ClassifAI — email classification & routing · raised 28 Aug 2026 (59d ago)
[Linear DEP-254 · aa651915] Unblocks attachment ingestion for ClassifAI.
Waiting on Santander · ClassifAI — email classification & routing · raised 11 Oct 2026 (15d ago)
[Linear DEP-611 · d25918d7] Unblocks defining the focus and next steps for ClassifAI.
Waiting on Diogo Pais Solipa · ClassifAI — email classification & routing · raised 19 Oct 2026 (7d ago) · needed by 20 Oct 2026
[Linear DEP-407 · aeb9d043] Access to the Santander environment.
Waiting on Diogo Pais Solipa · raised 11 Oct 2026 (15d ago) · needed by 13 Oct 2026
Use cases, infra deployment and process transformation — each with its own stage timeline and SLA
14 deployed environments across PT (DEV/PRE/PROD), Global (DEV/CERT/CERT II/PRE/PRE II), SCF, CC, UK, US, Wealth. Uses Santander's own LLMs. PT PROD is live.
Notion "Internal Knowledge Agent" (Mar 2026). Knowledge agent for branch staff over public site, commercial windows, circulars and SharePoint normatives; cited references; role-based access. Live pilot with daily standups (Aug 2026). Known quality issues: 25-retrieval cap, source priority not respected, response variability after 5–6 messages. Phase 2 plan due end of next week.
Email classification and routing for shared inboxes (tens of thousands of emails/month); intent/treatment taxonomy with 24 intent types defined; automated first-pass resolution. Starting development Aug/Sep 2026. Depends on OData table-read services from Ricardo Perleques. Contacts: João Pedro Reis (SQL side), Susana Figueiredo e Silva.
URGENT — owner: Lourenço. Temas: (1) Validação com cyber/Juan; (2) Nodes/integrações ativas/desativadas.
6 active
Technical / product lead — SofIA business sign-off · diogo.solipa@santander.pt
Daily standup attendee.
Delivery governance — bridge to technology · susana.figueiredo.silva@santander.pt
Email automation / SQL · joaop.reis@santander.pt
OData / SQL integration owner · ricardo.perleques@santander.pt
no title · gabriel.botelho@santander.pt
Daily standup, active.
External services team · josema.freitas@servexternos.santander.pt
9 open of 28 · 2 missed SLA · 82% met
What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.
Commercial model undefined
Contract model (FTE / T&M / fixed) not clearly defined; original estimates significantly misaligned with actual effort (Vicente 100% dedicated).
jose@noxus.ai · logged 2mo ago
Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.
No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.
Everything we have sent this customer. Links only — the file stays where it lives.
Nothing attached yet.
Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.
Interesse em subagentes do lado do Santander
Ver Soluções de enablement já, para pessoa nova que vai entrar no Santander
Botão de reconnect do lado do Sofia Não está a funcionar. Ver no Jira: https://san-portugal.atlassian.net/jira/software/c/projects/TOTNOXWFAS/boards/12962?issueType=10013%2C10020&selectedIssue=TOTNOXWFAS-164
Conectividade da Noxus com o JFrog!
Ver com o Solipa a utilização de case management para os emails. Tem de passar pelo DT novamente se for assim e pode atrasar o projeto
Verificar dashboard de feedback dos utilizadores, a pedido do Diogo. Lá podemos ir buscar a conversa pelo conversation-id e verificar na Noxus
Trigger for emails are not working, was mentioned by Jorge to be a problem of login. Testar no ambiente Noxusp. testes_sharedmailbox@santander.pt
We need to check with Juan how tables and case management is in the CI/CD pipeline. We have multiple initiatives using the tables, and we need to make sure it is in the CI/CD pipeline between dev and pre. Do this directly from Spain its easier for Portugal to accept chagnes that were already accepted by Spain. Browser Playbook e Plugins.
Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.
No penalties logged.
Stage transitions, newest first