← Customers

FocusBridge

Production90Healthy

Started — · jose@noxus.ai · last activity 4d ago

Linear Granola
No start date, so neither commitment is being measured — this account’s “0 missed” means nobody is counting, not that nothing is late.

Where this stands

vicente@noxus.ai · 4d ago

Status: The project is on standby due to the customer's vaccine workload, waiting to re-engage with the champion to plan the multi-pharmacy rollout.

Shipped (last 7 days):

  • Confirmed champion Carla Fonseca is back, unblocking the restart of the CuidoBot launch and multi-pharmacy rollout (DEP-216).

Blocked:

  • A call needs to be scheduled with Carla Fonseca to confirm the October pharmacy rollout status and other outstanding points (DEP-638).

Next milestone: Go-live for the CuidoBot, pharmacy knowledge assistant, no date agreed.

Auto-updated from Linear on 2026-10-21.

Relationship

Linked deployments1 linked
FocusBridgesaas

Health

90Healthy
Baseline estimate100
Blocked: Confirmation on October pharmacy rollout and other points-2
1 breached track SLA-8
Effective health90

Estimate set 14d ago by vicente@noxus.ai

Commitments

counted from the start date
Functional deploymentno start date
First use case liveno start date
Deploy within (days)
Live within (days)

Deployments

Current cycle. These are the license organizations that roll up to this customer.

DeploymentVersionAI OpsCapacityMoMOverageToken $Tenants
FocusBridgesaas—11K21.3%+12.3%—$4.17—

Next actions

Nothing outstanding on our side.

No actions recorded.

Blocked on

1 open

Confirmation on October pharmacy rollout and other pointslowCustomer

[Linear DEP-638 · d855270c] Unblocks the multi-pharmacy rollout plan.

Waiting on Carla Fonseca · raised 20 Oct 2026 (6d ago) · needed by 30 Oct 2026

Champion on vacation — rollout pausedmediumCustomer

[Linear DEP-216 · 502fd6bd] Unblocks the CuidoBot launch and multi-pharmacy rollout.

Waiting on Carla Fonseca · CuidoBot — pharmacy knowledge assistant · raised 28 Aug 2026 (59d ago) · needed by 14 Oct 2026

Tracks

Use cases, infra deployment and process transformation — each with its own stage timeline and SLA

Infrastructure deploymentInfra deploymentin production

Getting a working deployment in place.

In Production since 27 Aug 2026
CuidoBot — pharmacy knowledge assistantUse case39d over

Internal knowledge assistant for pharmacy staff (campaigns, routes, objectives, lab contacts, services). Pre-rollout: July bugs (wrong file versions, "all models failed" errors, routing for returns/objectives). Target launch September 2026 with in-person pharmacy visit; then expand to multiple pharmacies.

In UAT since 28 Aug 2026stage: 39d overto production: 60d leftChampion: Carla Fonseca, Runs weekly sessions and pharmacy rollout

Key people

2 active

Carla FonsecaChampionprimary

no title · carla.fonseca@focusbridge.pt

On vacation, returns week of 31 Aug 2026.

Paulo Cilindro FigueiredoSponsor

Business sponsor (mandated by Dario) · paulo.cilindro.figueiredo@gmail.com

Gatekeeper for expansion to more pharmacies.

Tickets

Linked, but Linear files no issues under this customer.

No tickets.

Risks

What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.

No risks logged.

Meeting notes

Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.

No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.

Decks & documents

Everything we have sent this customer. Links only — the file stays where it lives.

Nothing attached yet.

Notes

Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.

⌘↵ to save

No notes yet.

Penalties

Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.

No penalties logged.

Timeline

Stage transitions, newest first

28 Aug 2026CuidoBot — pharmacy knowledge assistantstarted at UATvia MCP jose@noxus.ai
27 Aug 2026Infrastructure deploymentNot started → Production· Backfill: account is live and consuming. Date is record creation, not actual go-live.via MCP jorge@noxus.ai
27 Aug 2026Infrastructure deploymentstarted at Not started jorge@noxus.ai