Status: Delivery is ongoing across multiple use cases, but the account is commercially blocked while waiting for a signed contract from CUF legal.
Shipped (last 7 days):
In progress:
Blocked:
Next milestone: "Use case · ADSE Billing Fixer (phase 2)" is in development; no go-live date agreed yet.
Auto-updated from Linear on 2026-10-25.
Estimate set 14d ago by vicente@noxus.ai
| Deployment | Version | AI Ops | Capacity | MoM | Overage | Token $ | Tenants |
|---|---|---|---|---|---|---|---|
| CUF - Proddeployed | 1.3.3-cuf-53d | 10.3M | 205.4% | -0.6% | €10,190.74 | — | — |
| CUF - Stagingdeployed | 1.8.63d behind | 1.1M | 21.8% | +225.6% | — | — | 19 |
| Total | 11.4M | €10,190.74 | — |
3 open · 3 overdue
The priority coming out of the 28 Aug session — highest value of the use cases discussed. Get Nuno what he needs to have the conversation with Ana Brito. Alexandre Santos (RPA architect) is the technical contact to engage; Noxus has delivered clinical coding at other Portuguese hospitals.
jorge@noxus.ai · due 31 Aug 2026 · ICD codificação (clinical coding)
Approach: Widget → JWT token → token validation, with no Noxus user passthrough, so CUF end users do not need to exist as Noxus users. Follows on from Jorge showing email validation without signing those users up in Noxus. Carolina Rodrigues is the Crab/Ofélia developer on CUF's side.
jorge@noxus.ai · due 31 Aug 2026 · Ofélia — internal knowledge chatbot
Identity capture and signature collection across all document flows. Decide the route: build it ourselves, or go through our contact at Humanos. Needs a view before it can be scoped with CUF.
jorge@noxus.ai · due 11 Sept 2026 · Customer ID and signature collection
2 open · 1 past the date we needed them by
[Linear DEP-417 · 6e4a77b9] Unblocks the certification process.
Waiting on Inês (CUF) · raised 15 Oct 2026 (11d ago) · needed by 20 Oct 2026
[Linear DEP-202 · 3c9a0cea] The whole account
Waiting on Nuno M.P. Martins · raised 27 Aug 2026 (60d ago) · needed by 30 Oct 2026
Previously reported as resolved by Jorge, but logs confirm the plugin still cannot reach the ClipOne production instance.
Waiting on Jorge Pessoa · Kubernetes — UAT · raised 27 Aug 2026 (60d ago)
Three emails unanswered on the Rui / São Pedro side. Needs escalation to Carlos.
Waiting on Rui Rego · raised 27 Aug 2026 (60d ago)
Waiting on Jorge Pessoa · raised 27 Aug 2026 (60d ago)
Playbook node works locally but WebSocket fails in the RSS/ERS UAT deployment — config gap under investigation.
Waiting on João Vicente · Kubernetes — UAT · raised 27 Aug 2026 (60d ago)
Carlos (client side) needs cost visibility before fully approving Ofélia. Noxus (André / José) to produce the breakdown.
Waiting on André / José Freitas · Ofélia — internal knowledge chatbot · raised 27 Aug 2026 (60d ago)
[Linear DEP-200 · b3159c78] **Action:** Chase Nuno for the outcome of his internal check on the ITSM 1st/2nd line agent and agree next steps. The needed-by date (11 Sep) has passed. **With whom:** Nuno M.P. Martins (CUF). **Done when:** Nuno gives a go / no-go or concrete next steps for the track. * **Waiting on:** the custom Covered by DEP-200, done on 2026-09-22. Was: Nuno is checking internally and said he would come back next week. Same September availability caveat as the supplier-invoicing thread.
Waiting on Nuno M.P. Martins · ITSM 1st and 2nd line agent · raised 28 Aug 2026 (59d ago) · needed by 11 Sept 2026
[Linear DEP-201 · 10376505] **Action:** Chase Nuno for the outcome of his internal check on supplier invoicing with contract validation and agree next steps. The needed-by date (11 Sep) has passed. **With whom:** Nuno M.P. Martins (CUF). **Done when:** Nuno gives a go / no-go or concrete next steps for the track. * **Waiting Covered by DEP-201, done on 2026-10-19. Was: Nuno is checking internally and said he would come back next week. Note he is away the first two weeks of September, so either it lands before he goes or it slips to mid-September.
Waiting on Nuno M.P. Martins · Supplier invoicing with contract validation · raised 28 Aug 2026 (59d ago) · needed by 11 Sept 2026
Use cases, infra deployment and process transformation — each with its own stage timeline and SLA
Noxus platform on CUF's own Kubernetes cluster (migrated from Cloud Run, spring 2026). Data centre has ~3x the workers of cloud. March 2026 instability (memory fragmentation, worker restarts between tenants, 200-task limit) mitigated with nightly rotation 00:00–05:00 and preventive restarts.
UAT environment on CUF's Kubernetes cluster. Open issues: Playbook node WebSocket failing in UAT (works locally), plugin cannot reach ClipOne production, VDI access for UAT resources pending approval.
In production since 2025. Notion owner: Jorge Pessoa.
Detects duplicate content across documents and generates consolidated summaries to reduce review load. In production. Notion owner: José Freitas.
LIVE, IN HYPERCARE. Internal agent for CUF staff ingesting ClipOne (~5,600 docs, migrating from spreadsheets to SQL), contact centre, rouparia, HR FAQs, Sision, Google Contacts. Embedded via Noxus native widget in Kuvo Connect intranet. Formerly named "Amélia". Public-only today; user-level ACLs planned for a later phase. Ticket creation via API in scope. Larger "CUPPUB" multi-directorate vision presented to CUF's executive committee.
Validates the daily work list before submission to ADSE to cut documents returned for errors. Near production.
Auto-generates the two most commonly missing documents for ADSE submissions: surgical report and contrast justification declaration.
Automated contact-centre call auditing. Noxus stores only a 1–5 performance score per call, no audio or transcripts.
Auto-assign ICD diagnosis codes from clinical notes. Raised as the priority in the 28 Aug 2026 session — highest value of the use cases discussed and the one to attack next. Next step is Nuno speaking with Ana Brito. Corresponds to the existing "Clinical Coding (Project 10)" upsell; Alexandre Santos (RPA architect) is the technical contact to engage. Noxus has delivered this at other Portuguese hospitals.
Critical for insurer billing accuracy — coding errors drive returned claims.
Validate supplier invoices against the underlying contract terms before payment. Raised 28 Aug 2026; Nuno is checking internally and comes back with feedback.
Agent for first- and second-line IT service management: ticket avoidance and automated resolution. Raised 28 Aug 2026; Nuno is checking internally and comes back with feedback.
Identity capture and signature collection across all document flows. Raised 28 Aug 2026. Two routes to explore: build it directly, or go through our contact at Humanos.
8 active · 2 moved on
Operations directorate (ADOP) · nuno.m.p.martins@jmellosaude.pt
Strategic owner of the AI programme; pushing 5 new ADOP areas and needs ROI for 15 projects. On honeymoon first two weeks of September 2026.
Ofélia chatbot sponsor · ana.brito@cuf.pt
RPA architect · alexandre.santos@jmellosaude.pt
Contact to engage for Clinical Coding (Project 10).
Partner owner · rui.rego@jmellosaude.pt
Losing visibility over LLM token spend across departments; agreed to a centralised LLM cost-management workshop.
Ops / project manager · bruno.r.silva@jmellosaude.pt
RPA team lead · sandro.r.nora@cuf.pt
Developer — Crab (Ofélia) · rodrigues.carolina@jmellosaude.pt
Developer — Crab (Ofélia) · jonatas.loureiro@jmellosaude.pt
Former senior stakeholder · jose.vera@cuf.pt
Appears to have left CUF (last seen at penultimate monthly). His departure triggered legal (Rita) asking where each Noxus project's data is stored. Keep for history only.
Business stakeholder · barros.leonor@jmellosaude.pt
Departed CUF.
1 open of 21 · 2 missed SLA · 78% met
What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.
Vertex AI quota exhausted (429s) across CUF teams
Multiple CUF teams share the Vertex quota; 429 responses already observed. Needs a quota increase before contract renegotiation.
Mitigation: Raise quota increase with CUF infra (Rui Rego); position centralised LLM routing via Noxus as the structural fix.
jose@noxus.ai · logged 2mo ago
Legal scrutiny on per-project data storage after José Vera's departure
CUF legal (Rita) is asking where the data from each Noxus project is stored. Compliance/legal pressure could slow new go-lives.
Mitigation: Prepare a per-project data-residency summary with Nuno before the October review.
jose@noxus.ai · logged 2mo ago
Nuno away early September — next review window is October
Champion unavailable first two weeks of September; October quadrimestral review is the next decision window.
Mitigation: Get ADOP proposals to Nuno before end of August so they are ready for October.
jose@noxus.ai · logged 2mo ago
Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.
No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.
Everything we have sent this customer. Links only — the file stays where it lives.
Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.
Note for the team — CufConnect / Ofélia integration approach The mechanism is: Widget → JWT token → token validation, with NO Noxus user passthrough. CUF end users therefore do not need to exist as Noxus users at all. This is the thread Jorge demonstrated (validating emails without signing those users up in Noxus) and what Carolina should be taken through. Following up with her Monday 31 Aug. Santander is the reference implementation to learn from — Nuno asked for exactly that comparison.
Meeting with Nuno Martins — 28 Aug 2026 Reviewed the use-case portfolio and aligned on the ones already running. Five threads came out of it: 1. ICD codificação (clinical coding) — THE priority. High value, and the one to attack next. Nuno to speak with Ana Brito; we follow up so that conversation can happen. Matches the existing "Clinical Coding (Project 10)" upsell. 2. Supplier invoicing with contract validation — new. Nuno is checking internally and comes back with feedback next week. 3. ITSM 1st and 2nd line — new. An agent for ticket avoidance and automation. Also with Nuno for feedback next week. 4. Ofélia in CufConnect — strong interest in going further than the current widget embed, using what we built at Santander as the reference. 5. Customer ID and signature collection across all document flows — to explore, either as a solution we build directly or through our contact at Humanos. Watch out: Nuno owes feedback on (2) and (3) "next week", but he is away the first two weeks of September. Either the feedback lands before he goes or it slips to mid-September — worth confirming which.
Weekly 11 Set 2026 — CUF. Resolvidos esta semana: plugin ClipOne sem conectividade a produção, WebSocket do Playbook em UAT, erro de Python que bloqueava a equipa da Carolina. SCW revisto com a Carolina e manutenção feita; feedbacks da Ofélia tratados; apoio à CUF no arranque do Preveris. Pedidos ao Nuno com prazo reposto a 11 Set: feedback sobre faturação de fornecedores e sobre o agente de ITSM. Contrato assinado continua sem voltar, 15 dias, a verificar com a Rita.
@Vicente vermos o tema do SCW e como podemos ajudar a melhorar até quinta-feira
Follow up Closer Noxus - Enviar Notas / Resumo e Next Steps
Levantar com a Carolina o tema das autenticações dos emails, utilizar o nosso widget em vez e ter mais interatividade com os sistemas da da CUF
Jorge a mostrar capacidade de validar emails sem necessitar de fazer o sign up dos mesmos na Noxus
Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.
No penalties logged.
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