← Customers

Sandock Austral

Production88Healthy

Started — · jose@noxus.ai · last activity today

Linear Granola
No start date, so neither commitment is being measured — this account’s “0 missed” means nobody is counting, not that nothing is late.

Where this stands

vicente@noxus.ai · today

Status: Work resumed this week after a network outage on the customer's side was resolved. We are now blocked waiting for the description of the next use case.
Shipped (last 7 days):

  • Upgraded the Sandock VM to 1.10.2, fixing a SQL query issue (DEP-616).
  • Updated recipients for the lead-generation and Weekly Vessel Reports emails (DEP-454, DEP-562).
  • Reviewed the lead-generation documentation (DEP-635).
  • Network access to the Sandock VM was restored (DEP-576).
  • Sent the PeWG team their access to the PeWG dashboard (DEP-431).

In progress:

  • Update Sandock on the brochure pipeline (DEP-609), due 22 Oct.
  • Catch up with Presheen (DEP-447), due 26 Oct.
  • Investigate why the deployment stopped checking in (DEP-581).

Blocked:

  • We are waiting on Prasheen for the description of the next use case, "Works Authorization" (DEP-636).

Next milestone: No date agreed.

Auto-updated from Linear on 2026-10-25.

Relationship

Linked deployments1 linked
Sandockdeployed

Health

88Healthy
Baseline estimate100
Blocked: Description of the next use case (overdue)-4
1 breached track SLA-8
Effective health88

Estimate set 14d ago by vicente@noxus.ai

Commitments

counted from the start date
Functional deploymentno start date
First use case liveno start date
Deploy within (days)
Live within (days)

Deployments

Current cycle · all on 1.10.2 · 1 behind

DeploymentVersionAI OpsCapacityMoMOverageToken $Tenants
Sandockdeployed1.10.23d behind9K28.4%+137%—$240.596

Next actions

Nothing outstanding on our side.

No actions recorded.

Blocked on

1 open · 1 past the date we needed them by

Description of the next use caselowCustomeroverdue

[Linear DEP-636 · b3f6e603] Unblocks scoping of the next use case (Works Authorization).

Waiting on Prasheen · raised 20 Oct 2026 (6d ago) · needed by 23 Oct 2026

Restore network access to the Sandock VMhighCustomer

[Linear DEP-576 · 41f86885] All work on the Sandock VM, which has been unreachable since 16 Oct.

Waiting on Sandock IT · raised 18 Oct 2026 (8d ago)

Migrate Lead Generation flows to Sandock's VMmediumUs

Review the existing Lead Generation flows and move them from the Noxus side to Sandock's VM deployment. José to delegate to Daniel or Miguel.

Waiting on José Freitas · Lead Generation (S&P → brochures → weekly report) · raised 28 Aug 2026 (59d ago)

Tracks

Use cases, infra deployment and process transformation — each with its own stage timeline and SLA

Infrastructure deploymentInfra deploymentin production

Getting a working deployment in place.

In Production since 27 Aug 2026
Lead Generation (S&P → brochures → weekly report)Use casein production

Weekly S&P database search (via API) populates leads, generates top-10 candidate brochures and emails a report. Two flows, currently running on Noxus side — to be reviewed and migrated to Sandock's VM deployment. Weekly report sending needs Microsoft/Noxus email permission.

In Live since 28 Aug 2026Champion: Cameron Randall, Commercial lead
New use case (TBD — Works Authorization / doc summary)Use case46d over

New use case (Aug 2026). Details to be added — earlier scoped candidates were Works Authorization (supplier quotes → WA template → register) and a project-document summary agent (Akash).

In Scoping since 28 Aug 2026stage: 46d overto production: 60d left

Key people

3 active

Cameron RandallChampionprimary

Commercial lead · cameronr@sas.co.za

Akash SinghTechnical

Technical / operations · akashs@sas.co.za

Praneel MataiOther

RocketInsight — partner · praneelm@rocketinsight.co.uk

Tickets

Linked, but Linear files no issues under this customer.

No tickets.

Risks

What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.

No risks logged.

Meeting notes

Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.

No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.

Decks & documents

Everything we have sent this customer. Links only — the file stays where it lives.

Nothing attached yet.

Notes

Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.

⌘↵ to save

No notes yet.

Penalties

Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.

No penalties logged.

Timeline

Stage transitions, newest first

28 Aug 2026New use case (TBD — Works Authorization / doc summary)started at Scopingvia MCP jose@noxus.ai
28 Aug 2026Lead Generation (S&P → brochures → weekly report)started at Livevia MCP jose@noxus.ai
27 Aug 2026Infrastructure deploymentNot started → Production· Backfill: deployment is live and consuming. Date is record creation, not actual go-live.via MCP jorge@noxus.ai
27 Aug 2026Infrastructure deploymentstarted at Not started jorge@noxus.ai