← Customers

LSIG

Production78Healthy

Started — · jose@noxus.ai · last activity today

Linear Granola
No start date, so neither commitment is being measured — this account’s “0 missed” means nobody is counting, not that nothing is late.

Where this stands

vicente@noxus.ai · today

Status: Delivery is active with multiple incidents resolved this week for KuantoKusta and Paybyrd. The key migration to V2 of the Shops Categorization flow remains blocked on customer review.
Shipped (last 7 days):

  • Upgraded the KuantoKusta VM to release 1.10.2, which includes the WebResearchV2 fix (DEP-528).
  • Resolved three incidents on the KuantoKusta VM related to missing workers and skipped flow runs (DEP-661, DEP-612, DEP-596).
  • Resolved an incident with the Paybyrd automated invoicing flow (DEP-605).
  • Investigated performance and memory issues on the KuantoKusta VM (DEP-614, DEP-573, DEP-572).

In progress:

  • Upgrade the Paybyrd VM to release 1.10.2 (DEP-666).
  • Fix disk alerts and investigate high disk usage on the KuantoKusta VM (DEP-682).
  • Build a model cost report for KuantoKusta (DEP-625).
  • Go over use cases with the customer to decide the roadmap (DEP-634, due 2026-10-23).

Blocked:

  • Migration of Shops Categorization from V1 to V2 is blocked on review from Helder dos Santos (KuantoKusta) (DEP-256).

Next milestone:

  • Use case · Implementation Scoring Metrics in Categorization Flow (no date agreed).

Auto-updated from Linear on 2026-10-25.

Relationship

Linked deployments2 linked
LSIG - PaybyrddeployedLSIG kkintra - PRODdeployed

Health

78Healthy
Baseline estimate100
Decision-maker disengaged (medium risk)-5
Blocked: KuantoKusta - migrate Shop Categorization flow (V1) to V2 (overdue)-16
Scale: 2.1M ops this cycle7
1 breached track SLA-8
Effective health78

Estimate set 14d ago by vicente@noxus.ai

Commitments

counted from the start date
Functional deploymentno start date
First use case liveno start date
Deploy within (days)
Live within (days)

Deployments

Current cycle · 2 builds in use · 2 behind

DeploymentVersionAI OpsCapacityMoMOverageToken $Tenants
LSIG - Paybyrddeployed1.10.23d behind9920.1%+29.5%—$3.288
LSIG kkintra - PRODdeployed1.10.43d behind2.1M210.2%+5.8%€6,102.06$3,302.992
Total2.1M€6,102.06$3,306.27

Next actions

Nothing outstanding on our side.

No actions recorded.

Blocked on

1 open · 1 past the date we needed them by

KuantoKusta - migrate Shop Categorization flow (V1) to V2highUsoverdue

[Linear DEP-256 · 2b565072] Unblocks the 'Implementation Scoring Metrics in Categorization Flow' use case.

Waiting on Helder dos Santos (KuantoKusta) · Implementation Scoring Metrics in Categorization Flow · raised 11 Oct 2026 (15d ago) · needed by 24 Oct 2026

Tracks

Use cases, infra deployment and process transformation — each with its own stage timeline and SLA

Deployment (Paybyrd + kkintra PROD)Infra deploymentin production

Self-managed deployments: LSIG - Paybyrd and LSIG kkintra - PROD.

In Production since 28 Aug 2026
Automated Invoicing (email → Odoo)Use casein production

Notion: "Automated Invoicing" (owner José Freitas). Email → OCR → vendor match/create → draft invoice in Odoo. Live and confirmed working in production (Feb 2026 onwards).

In Live since 28 Aug 2026Champion: Gabriele Marques, Day-to-day owner
Implementation Scoring Metrics in Categorization FlowUse case43d over
In Idea since 31 Aug 2026stage: 43d overto production: 42d over

Key people

4 active

Gabriele MarquesChampionprimary

no title · gabriele.marques@paybyrd.com

Day-to-day contact; confirms the invoice flow is working. Reviewing Notion client center for expansion ideas.

Pedro CoelhoSponsor

Decision-maker (Paybyrd / KuantoKusta) · pedro.coelho@paybyrd.com

Key stakeholder but hard to reach; not engaged day-to-day.

Pamela LopesEnd user

no title · pamela.lopes@paybyrd.com

Regular attendee.

Marta SilvaEnd user

no title · marta.silva@paybyrd.com

Onboarded for the invoicing flow in 2025; attended earlier sessions.

Tickets

0 open of 3 · 100% met

0
Open
3
Closed
2
Within SLA
0
Missed SLA
0
At risk

Nothing open.

Risks

What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.

medium

Decision-maker disengaged

Pedro Coelho is the decision-maker but disengaged; Gabriele has no visibility into his feedback.

Mitigation: Use the case-management deep-dive as a reason to get Pedro back in a session.

jose@noxus.ai · logged 2mo ago

Meeting notes

Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.

No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.

Decks & documents

Everything we have sent this customer. Links only — the file stays where it lives.

Nothing attached yet.

Notes

Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.

⌘↵ to save

No notes yet.

Penalties

Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.

No penalties logged.

Timeline

Stage transitions, newest first

31 Aug 2026Implementation Scoring Metrics in Categorization Flowstarted at Idea jose@noxus.ai
28 Aug 2026Automated Invoicing (email → Odoo)started at Livevia MCP jose@noxus.ai
28 Aug 2026Deployment (Paybyrd + kkintra PROD)started at Productionvia MCP jose@noxus.ai