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Trivalor

Pilot64At risk

Started — · daniel.anisoreac@noxus.ai · last activity today

Linear Granola
No start date, so neither commitment is being measured — this account’s “0 missed” means nobody is counting, not that nothing is late.

Where this stands

vicente@noxus.ai · today

Status: Infrastructure is live. The 'Escalas' pilot is technically complete but blocked on data protection approval. The 'Non-Conformities' pilot is in development at 91%.
Shipped (last 7 days):

  • Advanced the Escalas SOW by sending a final version for signature (DEP-630).
  • Built the Noxus side of the FIT integration for the non-conformities use case (DEP-317).
  • Unblocked automatic pairing of credit notes after getting confirmation from Trivalor's SAP team (DEP-319).

In progress:

  • Automating the pairing of return notes with Sogenave credit notes (DEP-321), due 2026-10-26.

Blocked:

  • The 'Escalas' pilot is blocked waiting for Noxus (José Freitas) to send an email to the Trivalor DPO on data protection questions (DEP-337).

Next milestone: The 'Non-Conformities' pilot go-live has no date agreed yet.

Auto-updated from Linear on 2026-10-25.

Relationship

Linked deployments1 linked
Trivalordeployed

Health

64At risk
Baseline estimate100
2 open blockers-20
2 breached track SLAs-16
Effective health64

Estimate set 14d ago by vicente@noxus.ai

Commitments

counted from the start date
Functional deploymentno start date
First use case liveno start date
Deploy within (days)
Live within (days)

Deployments

Current cycle · all on 1.9.0 · 1 behind

DeploymentVersionAI OpsCapacityMoMOverageToken $Tenants
Trivalordeployed1.9.03d behind838.3%x40.5—$1.772

Next actions

Nothing outstanding on our side.

No actions recorded.

Blocked on

2 open · 2 past the date we needed them by

Send the email to the DPO on the Escalas data-protection questionshighCustomeroverdue

[Linear DEP-337 · 4f1b5523] Unblocks data-protection approval for the Escalas use case.

Waiting on José Freitas (Noxus) · raised 11 Oct 2026 (15d ago) · needed by 22 Oct 2026

Customer stakeholders on holidaymediumCustomeroverdue

Key people on holiday — Amélia (HR, Casino Estoril payroll constraints) back 1 Sep. Escalas meeting Thu 3 Sep 11h00; Non-conformity meeting 29 Aug.

Nobody named · raised 28 Aug 2026 (59d ago) · needed by 03 Sept 2026

Noxus instance not installed in Sogenave/Trivalor environmenthighUs

[Linear DEP-150 · 1d95a119] ## Goal New client onboarding, install and deploy a Noxus on-prem VM for **Trivalor**. ## Scope * Provision the VM per the on-prem install process * Run bootstrap / deployment * Verify core services healthy (backend, worker, relays, frontend) * Confirm outbound network/proxy + CA trust if applic. Covered by DEP-150, done on 2026-09-21. Was: Noxus instance not yet installed in the Sogenave/Trivalor environment, needed before the non-conformity demo.

Nobody named · Non-Conformities — food quality case management (pilot 2) · raised 28 Aug 2026 (59d ago)

B2B to deliver the FIT to Noxus non-conformity push endpointhighThird party

[Linear DEP-316 · 8009d923] Unblocks ingestion of real non-conformities.

Waiting on B2B (Joaquim Correia) · Non-Conformities — food quality case management (pilot 2) · raised 11 Oct 2026 (15d ago) · needed by 09 Oct 2026

Meeting with Sogenave to confirm approvals happen in the Noxus platformhighCustomer

[Linear DEP-320 · cb56747d] Unblocks the Non-Conformities use case flow.

Waiting on Kevin McGuinness · Non-Conformities — food quality case management (pilot 2) · raised 11 Oct 2026 (15d ago) · needed by 14 Oct 2026

Build the Noxus side of the FIT integrationhighCustomer

[Linear DEP-317 · 6d044b78] Unblocks the FIT integration for the Non-Conformities use case.

Waiting on Noxus (Daniel Anisoreac) · Non-Conformities — food quality case management (pilot 2) · raised 11 Oct 2026 (15d ago) · needed by 14 Oct 2026

Confirmation from SAP team if FIT origin ID can appear on credit notesmediumCustomer

[Linear DEP-319 · 6d2d06a8] Unblocks automatic pairing of return and credit notes.

Waiting on Kevin McGuinness · Non-Conformities — food quality case management (pilot 2) · raised 11 Oct 2026 (15d ago) · needed by 14 Oct 2026

Follow up on Escalas SOW signature and signed MSAlowCustomer

[Linear DEP-630 · c9347372] Unblocks the contract for the 'Escalas' pilot.

Waiting on Noxus (José Freitas) · raised 20 Oct 2026 (6d ago) · needed by 21 Oct 2026

Tracks

Use cases, infra deployment and process transformation — each with its own stage timeline and SLA

Infrastructure deploymentInfra deploymentin production

Getting a working deployment in place.

In Production since 27 Aug 2026
Escalas — shift scheduling agent (pilot 1)Use case30d over

WhatsApp-based agent: given a vacancy, returns a ranked list of available workers (location, absenteeism, hours deficit); supervisor confirms; agent registers in B2B systems. Targets: Casino Estoril (4-2 rotation), Iberlim, StrongCharon. MVP target end of October. Broad meeting Thu 3 Sep 11h00.

In In development since 28 Aug 2026stage: 30d overto production: 60d leftChampion: Kevin McGuinness, Trivalor SGPS — primary contact
Non-Conformities — food quality case management (pilot 2)Use case30d over

Case management for delivery non-conformities (product not delivered / not received / quality returns). Unifies Sogenave and Itaú/Gertal systems, automates triage, closes the credit-note matching cycle. GoContact + SAP integration (originally logged under JM). Meeting 2026-08-29; demo once the instance is deployed. Contact: Miguel Santos (Sogenave).

In In development since 28 Aug 2026stage: 30d overto production: 60d left

Key people

3 active

Kevin McGuinnessChampionprimary

Trivalor SGPS · kevin.mcguinness@trivalor.pt

Catarina CeitilEnd user

no title · catarina.ceitil@trivalor.pt

Rafael RibeiroOther

Noesis — implementation partner · rafael.d.ribeiro@noesis.pt

Tickets

Not linked to a Linear customer yet — pick one under Relationship and issues appear on the next sync.

No tickets.

Risks

What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.

No risks logged.

Meeting notes

Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.

No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.

Decks & documents

Everything we have sent this customer. Links only — the file stays where it lives.

Nothing attached yet.

Notes

Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.

⌘↵ to save

Enviar mail a marcar reunião com DPO e B2B

2mo agojose@noxus.ai

Falar com o Kevin agora que ele voltou de férias

2mo agojose@noxus.ai

Penalties

Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.

No penalties logged.

Timeline

Stage transitions, newest first

28 Aug 2026Non-Conformities — food quality case management (pilot 2)started at In developmentvia MCP jose@noxus.ai
28 Aug 2026Escalas — shift scheduling agent (pilot 1)started at In developmentvia MCP jose@noxus.ai
27 Aug 2026Infrastructure deploymentNot started → Production· Backfill: deployment exists and has consumed, though barely. Date is record creation.via MCP jorge@noxus.ai
27 Aug 2026Infrastructure deploymentstarted at Not started jorge@noxus.ai