← Customers

JJR

Production99Healthy

Started — · diogo@noxus.ai · last activity 2d ago

Linear Granola
No start date, so neither commitment is being measured — this account’s “0 missed” means nobody is counting, not that nothing is late.

Where this stands

vicente@noxus.ai · 2d ago

Status: The on-prem deployment is stable following the resolution of several infrastructure incidents this week. The focus is now on planned improvements and audits.
Shipped (last 7 days):

  • Resolved recurring out-of-memory container kills on the VM (DEP-617, DEP-597).
  • Fixed an issue with excessive idle Postgres connections (DEP-647).

In progress:

  • Cost optimization audit for agents, due 2026-10-23 (DEP-236).
  • Decide on handling of large run trace archives on the VM (DEP-645).
  • Move the VM to use pgbouncer for database connection management (DEP-659).

Blocked:

  • Creation of a relays route for the on-prem VM is blocked on lourenco@noxus.ai (DEP-147).

Next milestone:
Infra · On-prem VM (no date agreed).

Auto-updated from Linear on 2026-10-23.

Relationship

Linked deployments1 linked
JJRdeployed

Health

99Healthy
Baseline estimate100
Blocked: on-prem: create/fix relays route (relays.noxus.<client>)-2
Scale: 216K ops this cycle1
Effective health99

Estimate set 14d ago by vicente@noxus.ai

Commitments

counted from the start date
Functional deploymentno start date
First use case liveno start date
Deploy within (days)
Live within (days)

Deployments

Current cycle · all on 1.8.5 · 1 behind

DeploymentVersionAI OpsCapacityMoMOverageToken $Tenants
JJRdeployed1.8.53d behind216K71.9%+3.5%—$555.057

Next actions

Nothing outstanding on our side.

No actions recorded.

Blocked on

1 open

on-prem: create/fix relays route (relays.noxus.<client>)lowCustomer

[Linear DEP-147 · 38f7eecb] Unblocks relay services (Slack/Teams/email) on the on-prem deployment.

Waiting on lourenco@noxus.ai · On-prem VM · raised 11 Oct 2026 (15d ago)

Tracks

Use cases, infra deployment and process transformation — each with its own stage timeline and SLA

On-prem VMInfra deploymentin production

Getting a working deployment in place.

In Production since 27 Aug 2026
ADDOC (document processing)Use casein production

Document processing. In production (Notion, Dec 2025). Owner: Lourenço Lúcio.

In Live since 27 Aug 2026
Diário da República Reader & ParserUse casein production

Reads and parses Diário da República publications (public tenders / empreitadas). In production since Oct 2025. Owner: Lourenço Lúcio.

In Live since 27 Aug 2026
Questionnaire Analysis on SiteUse casein production

On-site questionnaire analysis. Notion status "Autonomous" (customer runs it). Since Aug 2025. Owner: Lourenço Lúcio.

In Live since 27 Aug 2026
Knowledge Agent per DepartmentUse casein production

Departmental knowledge agents over segmented document knowledge bases. In production since Nov 2025. Owner: Lourenço Lúcio.

In Live since 27 Aug 2026
Cybersecurity MonitorUse casein production

Cybersecurity monitoring. Notion status "Autonomous" (customer runs it). Since Jan 2026. Owner: Lourenço Lúcio.

In Live since 27 Aug 2026

Key people

No active champion — nobody on their side is pushing this.

João ReisOtherprimary

no title

Attended 2025 kick-off meetings. Role and email not recorded — needs confirming.

Xavier FranciscoTechnical

Hands-on builder

Built the QR-code/OCR invoice flow and worked on DPSS with the site engineer. Most active platform user in 2025.

CláudioOther

no title

Attended 2025 meetings. Surname, role and email not recorded.

Frederico PereiraOther

no title

Attended 2025 kick-off. Role not recorded.

Tickets

0 open of 2

0
Open
2
Closed
0
Within SLA
0
Missed SLA
0
At risk

Nothing open.

Risks

What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.

No risks logged.

Meeting notes

Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.

No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.

Decks & documents

Everything we have sent this customer. Links only — the file stays where it lives.

Nothing attached yet.

Notes

Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.

⌘↵ to save

No notes yet.

Penalties

Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.

No penalties logged.

Timeline

Stage transitions, newest first

27 Aug 2026Cybersecurity Monitorstarted at Livevia MCP jose@noxus.ai
27 Aug 2026Knowledge Agent per Departmentstarted at Livevia MCP jose@noxus.ai
27 Aug 2026Questionnaire Analysis on Sitestarted at Livevia MCP jose@noxus.ai
27 Aug 2026Diário da República Reader & Parserstarted at Livevia MCP jose@noxus.ai
27 Aug 2026ADDOC (document processing)started at Livevia MCP jose@noxus.ai
27 Aug 2026On-prem VMNot started → Production· Backfill: deployment is live and consuming. Date is record creation, not actual go-live.via MCP jorge@noxus.ai
27 Aug 2026On-prem VMstarted at Not started jorge@noxus.ai