← Customers

Frulact

Production84Healthy

Started — · jose@noxus.ai · last activity today

Linear Granola
No start date, so neither commitment is being measured — this account’s “0 missed” means nobody is counting, not that nothing is late.

Where this stands

vicente@noxus.ai · today

Status: The project is in progress, focused on the 'Notas de Encomenda' use case, but is blocked waiting for the customer to enable the production orders mailbox.
Shipped (last 7 days):

  • Fixed the user information flow used by the agent (DEP-519).
  • Moved Teams agents from a user-account connection to a Teams App (DEP-486).

In progress:

  • Switch the 'Notas de Encomenda' email trigger to the production mailbox (DEP-601), due 26 Oct.

Blocked:

  • Waiting on António Reis and the orders mailbox owner to sign in to Noxus so the email trigger for the 'Notas de Encomenda' flow can be enabled (DEP-537).

Next milestone:

  • Use case · Notas de Encomenda (65% complete), no date agreed.

Auto-updated from Linear on 2026-10-26.

Relationship

Linked deployments1 linked
Frulactdeployed

Health

84Healthy
Baseline estimate100
Blocked: Get the orders mailbox owner to sign in to Noxus to enable the email trigger (overdue)-8
1 breached track SLA-8
Effective health84

Estimate set 15d ago by vicente@noxus.ai

Commitments

counted from the start date
Functional deploymentno start date
First use case liveno start date
Deploy within (days)
Live within (days)

Deployments

Current cycle · all on 1.10.5

DeploymentVersionAI OpsCapacityMoMOverageToken $Tenants
Frulactdeployed1.10.50d14K27.8%-63%—$28.346

Next actions

Nothing outstanding on our side.

No actions recorded.

Blocked on

1 open · 1 past the date we needed them by

Get the orders mailbox owner to sign in to Noxus to enable the email triggermediumCustomeroverdue

[Linear DEP-537 · 24df8cab] Enables the email trigger for the Notas de Encomenda flow.

Waiting on António Reis · raised 14 Oct 2026 (13d ago) · needed by 26 Oct 2026

Waiting for credentials for their email to enable triggerslowCustomer

[Linear DEP-237 · 89559e23] Enabling email triggers for the order processing flow.

Waiting on António Reis · raised 11 Oct 2026 (16d ago) · needed by 14 Oct 2026

Tracks

Use cases, infra deployment and process transformation — each with its own stage timeline and SLA

Infrastructure deploymentInfra deploymentin production

Getting a working deployment in place.

In Production since 27 Aug 2026
Sales / delivery order processing (email → SAP)Use case40d over

Agent reads inbound order emails, extracts order data, maps to SAP product codes/clients, creates sales orders in SAP with a human validation cockpit. Product search, packaging logic and date hierarchy working (28 Aug). Open: "incomplete" status bug (Daniel), sales price table from António, email test routing. Demo to Filipe Santos on 29 Aug / early Sept.

In UAT since 28 Aug 2026stage: 40d overto production: 59d leftChampion: António Reis, Project driver

Key people

2 active

António ReisChampionprimary

no title · antonio.reis@frulact.com

Drives the order-processing case, sets deadlines, coordinates internal demo. Year-end deadline to show results.

Rui Miguel SantosTechnical

Technical — Azure / SAP infra · ruimiguel.santos@frulact.com

Tickets

5 open of 17 · 2 missed SLA · 90% met

5
Open
12
Closed
9
Within SLA
2
Missed SLA
0
At risk
DEV-1922Tables should not be behind a feature flag, and its infra requirements should be part of the initial deployment packagemissed SLATodoandre@noxus.ai
DEV-1913Tables: support upsert — unique key configuration plus insert-or-update on writeTodoandre@noxus.ai
DEV-2194On-prem deployments cannot reach internal (RFC1918) hosts: three SSRF layers hardcode the block with no escape hatchTodoDavid Buchmann
DEV-2135Case tasks: allow marking case properties as required before a task can be completedBacklogandre@noxus.ai
DEV-2133Case field lookups: support bidirectional lookup (code → description and description → code)BacklogLuis Bernardo

Risks

What could still go wrong. Open risks subtract from health — less than a penalty, because they haven't happened yet.

No risks logged.

Meeting notes

Pulled from Granola and filed here by attendee domain. Read-only — edit them in Granola.

No meetings filed here yet. Set the customer's email domains above and they arrive on the next sync.

Decks & documents

Everything we have sent this customer. Links only — the file stays where it lives.

Nothing attached yet.

Notes

Context, commitments, gotchas — anything without a field of its own. Claude reads and writes these over MCP; pinned notes come first.

⌘↵ to save

Enviar business case das notas de encomendas, custos de modelos etc

2mo agojose@noxus.ai

Penalties

Incidents held against the account. Open ones subtract from health; resolved ones decay over 90 days.

No penalties logged.

Timeline

Stage transitions, newest first

28 Aug 2026Sales / delivery order processing (email → SAP)started at UATvia MCP jose@noxus.ai
27 Aug 2026Infrastructure deploymentNot started → Production· Backfill: deployment is live and consuming. Date is record creation, not actual go-live.via MCP jorge@noxus.ai
27 Aug 2026Infrastructure deploymentstarted at Not started jorge@noxus.ai